Here's a broad, but direct and succinct analysis about the role and effectiveness of social media... as a tool, clearly not a solution in itself. Numbers tell the story on Oreo's real-time response to the Super Bowl blackout - what I still see as perhaps the best use of social media (creatively and contextually) since we as marketers started talking about it. But as good as it was, it wasn't a slam dunk. Read more
here.
