A Shot of Convenience

I got my annual flu shot today. It is only September and I live in a warm climate, so it’s usually approaching November before the local news guilts me into making a trip for the vaccine. They do this of course by warning me repeatedly of the pandemic cataclysm sure to occur if I alone remain the diseased zombie carrier of the latest flu strain named for a farm animal or obscure Asian nation.

Today, however, it was different. With my wife and son hunkered over his History homework, I myself made the weekly trek to our local hated and feared Wal-Mart to pick up a few staples. And there it was, near where I had twice exchanged my cart for one without a thumping or rebellious wheel: The Wal-Mart equivalent of the Mayo Clinic… a makeshift card table, folding chair, forms, syringes, gloves, and two disinterested phlebotomists. They were sandwiched in-between brightly colored plastic back-to-school dorm room accessories and the latest in Jacqueline Smith Signature sweatpants in size XXXL.

As I sat down to fill out the medical form, a small gnat flew between us. “That’s a bit disconcerting,” I mumbled.

Resignedly, the woman filling the syringe sighed, “It’s Wal-Mart.” We nodded silent acknowledgments and I rolled up my sleeve.

So why would I consider Wal-Mart, a discount mecca and focus of great derision by wanna-be cultural elites like myself, for a flu shot requiring sterile surrounds and capable professionals?

Because it was easy. The location was central, required no appointment, no long forms, no insurance hassles (though it was an option); the line was short, the procedure even shorter, and payment a breeze. I got a flu shot and they pulled in 24 dollars in less than a minute. That’s a win-win.

So it is with marketing. If in real estate, its location, location, location, in marketing, its easy, easy, easy. People will pay for convenience. A lot more. We routinely pay a 5000% + mark-up on tap water just for the convenience of a bottle. We’ll exchange good nutrition for the convenience of a drive-through window. And your last oil change involved $6 worth of oil but $20 worth of ‘high school kid with a grease gun’.

If you have an inferior or more expensive product, making it convenient to buy and to use still gives you a shot at success.

And speaking of shots, go get yours today. I hear rumors of a ferocious Tajikistani goat flu this season.