The New, New Frugality.

Once again, an opinion in an earlier blog entry was reinforced through research from Booz, Allen and Company. In this report, Booz suggests that the age of frugality in America is a permanent state, much like I suggested here. The reason I bring this up is because, frankly, I like to be right. I also bring it up because I am in the middle of a project for a client who has historically marketed their products on the promise of more for less.

Besides the suggestions I laid out in the earlier post on frugality among consumers, the latest Booz report reminds me that as more marketers get on the bandwagon of frugality, marketing messages and product development, even merchandising and certainly pricing strategy will again equivocate as all marketers take such positioning and make it so much table stakes. So for my client and others like them who applied a value message as a key brand value, it becomes less and less of an effective differentiator.

Note that the New Frugality doesn't mean that everyone is looking for the lowest price, or even the best value. What it does mean is that consumers - including businesses - are looking for reasons to defend the purchases they do make, whether to colleagues, bosses... or themselves.

As marketers, that's the job New Frugality requires of us. Defending our brand and its market positioning. Just like the good ol' days. Again.

10 Steps to an Ineffective Marketing Plan

Browsing in Half Price Books yesterday, I stumbled upon the business section and a multitude of seldom referenced marketing guidebooks with their spines intact, pages pristine, with no notes in the margins. In spite of the fact that there are so many marketing books written yet so many marketing books unread, there seems no end to their creation. In the interest of full disclosure, there is, in fact, a partially completed unpublished marketing tome residing on this hard drive. So, much like we buy diet books instead of dieting and fitness books instead of exercising, businesspeople too will apparently buy marketing books instead of, um, thinking. So perhaps what is necessary isn't a book of to-dos, but of to-don'ts. In this vein, I present my Top Ten List Of Things To Do To Make Your Marketing Plan Completely Ineffective.

1. Wait. Eventually priorities will change, opportunities fade, deadlines pass, and your choices will dwindle making analysis of them easier.
2. Evaluate sunk costs and resources as if they are equally as important as to those required going forward.
3. Analyze and segment data until it is unrelateable to the original objective.
4. Test, iterate, re-test, and reiterate until your brand, messaging and communications are thoroughly inconsistent.
5. Apply book learning to the exclusion of real-world knowledge and experience.
   
6. Apply real world knowledge and experience to the exclusion of book learning.
7. Budget based on past sales data.
   
8. Use an off-the-shelf, "marketing plan in a minute" template.
   
9. Exclude new ideas because they come from outside your industry.
10. Apply any idea because you heard (insert guru of the day here) say it at a conference.
    

Eventually, I bought a copy of Joshua Ferris' And Then We Came To The End, about a Chicago advertising agency and its staffers weathering a recession. (No, the coincidence did not escape my notice.)

What are your experiences? What would you add to this list?

You don’t need marketing.

As the old saying goes, “People don’t need a quarter-inch drill bit. They need a quarter inch hole.”

“No, we don’t need marketing. We need sales.”

“No, we don’t need marketing. We need more prospects to include us in RFPs.”

“No, we don’t need marketing. We need our customers to know how to use the product better.”

“No, we don’t need marketing. We need to attract better applicants for our open positions.”

“No, we don’t need marketing. We need our employees to understand what we stand for.”

“No, we don’t need marketing. We need to sales to understand our target customer.”

“No, we don’t need marketing. We need a bigger goal.”

True enough, people don’t need marketing. They need everything marketing provides.

So in a sense, you’re right. You don’t need marketing.

You need a miracle.