When Harry met silly

So tomorrow I start teaching my college class and curriculum be damned, I’m going to do my best to once again speak to the class of teens and twenty-somethings about personal brand, privacy, and the impact on their future selves. 

I posted once or twice before on this topic, notably years ago when Michael Phelps was photographed taking a hit off a bong, and my essential points are the same: nothing is private. That is true of royals and celebrities, and it’s true of little ol’ you, too. The difference is whether we have the coverage thrust upon us (Harry, Michael) or we go looking for it (future employers, clients). 

I don’t think the point is lost on Gen Y and Millennials (after all, Harry was quoted in Vegas, in a prediction worthy of Nostradamus,  that he had to be careful or else he’d be ‘up on Twitter or Facebook or YouTube thanks to somebody’s mobile phone camera’ ) but the understanding of privacy and long-term impact of their actions is lost on young people. Even on young men like Harry - steeped in tradition, highly scrutinized, with a closely guarded upbringing. In fact, it should be noted that unlike the US, and in spite of its tabloid history, the UK has laws meant to keep certain scandals out of the papers. The Royal Family argued that if UK papers were to publish photos of Harry’s Vegas game of strip billiards (which he apparently lost) it would violate UK press and privacy laws. Of course, the UK’s Sun argued that the photos are already in the public domain, and that publishing them is therefore not a privacy violation. It’s an antiquated notion... it's just not possible to take back a digital photo or badly worded tweet. As former democratic representative Anthony Weiner certainly understands, once it’s out there, it’s done. That’s the benefit and the curse of communication technology today. 

So let me suggest to those who find temptation…, well, too tempting. Be aware that every decision you have made has led you to this moment. Every decision you make from here on out will determine the course of the rest of your life. That has always been true, but in today’s digital age, there is no longer an opportunity for a do-over. Every decision you make is one-and-done. 

Here are three things to understand to help evade the seemingly inevitable:

1. You do not need to be on camera to legitimize yourself.  Learn to understand the importance of private moments, private thoughts, private actions, and private lives. Work hard to keep them that way. There is power in having and keeping secrets.  

2. You must choose your friends wisely. You may only have only had a single beer at that party, but there you are in the photo, standing next to the naked dude being held upside down on the keg. I’m not suggesting you can’t let loose and have fun, but you need to understand that the concept of ‘guilt by association’ is valid, like it or not. 

3. Remember what Ben Franklin said. No, not “early to bed…,” although that’s a good one. I’m thinking of “Three people can keep a secret only if two are dead.” 

Finally, remember this, which ties in particularly well with pictures of Prince Harry’s ginger crown jewels: Privacy is like virginity: It’s the most valuable thing you possess, and once it’s gone, it’s never coming back.

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Twitter Quitter

I quit Twitter today. Oh, this isn’t going to be some minimalist manifesto, just a statement of fact.

I deleted my posts, all 1500+ of them, shared over the past two years or so. Some were moving, insightful. Most were fun. None were ever drivel. No one ever knew what I had for breakfast, I never foursquare’d myself into a virtual mayoral coup d’tat, no one knew when I was ill, and only occasionally did I mention the weather. I even gained a friend or two.

I just got tired.

I initially joined Twitter and other social media to remain up to date on the social media communities important to my clients. I even joined MySpace back in the day – closed the account when it became irrelevant to me.

I like to write, and Twitter and Facebook are good virtual water coolers for office at home types like myself. But they are an extension of me, that is, my personal brand, and before every tweet I’d have to consider that. That can be tiring, particularly for someone such as myself, given to dark humor and sarcasm – 140 characters is plenty of room for a zinger, but never enough for context.

So I’m not dropping out in some Luddite fantasy, I’m just lightening my load a bit. I can be distracted and Twitter is nothing if not a distraction. It was one more thing that took my time from things that were clearly more constructive, useful, profitable, enjoyable, important. Like all good business decisions when faced with limited resources (in this case, time) I had to determine if it was core to my business or life, and if I could justify the continued investment in it. The answer was clearly, no. It was not core, and there are other, arguably better ways to market myself and my ideas, and interact with others.

So my Twitter account is inactive. Of course, I’ll stay in touch, though my number of followers will undoubtedly fall sharply in the coming weeks (another invented preoccupation I'll not miss). I’ll follow the Twittersphere for news on how to leverage Twitter in marketing, and from time to time check on tweets from those I follow who continue to leverage Twitter expertly. The end of this relationship is amicable. I can tell you about Twitter. I can help you create a presence on Twitter. I can now see commercial purposes for Twitter I couldn’t see just a few months ago.

But for now, I’ll just be observing.

Top 5 Things In Marketing I’d Like To See Change In 2010

My full list of Things In Marketing I’d Like To See Change In 2010 is actually quite a bit longer than this, but I haven't an entire day to dedicate to crafting that long of a blog entry. So for now, I'll leave you with my Top 5. May we see an end to:

1. The exponential growth in Social Media 'experts'. You’re young, you’re plugged in, you’re mayor of a half-dozen Foursquare sites, and you’ve attended a keynote by Chris Brogan. This does not make you an expert. Having a Facebook page doesn’t make you an expert to anyone except your elderly great aunt. After all, I have a dog but this does not make me a veterinarian. (If you need a real SM expert, let me know. I can refer you to a great one.)
   
2. Abandoned experiments in New Media. Whether it’s a blog, a Facebook page or a Twitter feed, the Web 2.0 landscape is as littered with abandoned efforts as Mount Everest is with abandoned oxygen bottles. Honestly, know what you are getting into. Bad, but improving, efforts are laudable. Abandoned efforts just create a mess of your brand.
3. Hearing the same thing said more than twice. There is only one Seth Godin or Tom Peters. Chances are, they are not the only one who’s had the same thought, so it’s possible it’s been thought or articulated twice. But really, if you’ve read it already, rewording it doesn’t make it yours. Credit where credit’s due.
4. Marketing used as a synonym for MarCom. Marketing professionals are responsible for allowing themselves to be limited to ‘prettying up’ PowerPoint slides. There are 4 Ps in McCarthy’s model, not just one. I’d like to see more marketing departments taking the lead on more than Promotion. Marketing needs to lead in Product, Placement and Pricing as well. And it has a lot to offer in the area of People and Purpose too.
   
5. Fog over facts. There is no excuse to do anything in marketing that isn’t supporting a specific, measurable objective. If marketing professionals cannot quickly and confidently answer the question, “What is our specific objective with this initiative?” clearly and quickly if asked, then chances are it shouldn’t be done. And if no one is asking, that’s a problem in itself.

What would you like to see different in the industry in the New Year?

Social Media, personified

If your favorite social media site were a person, who would they be? An artist? Engineer? Troublemaker?

In a fun post "Internet University Cast" by artist and DeviantArt contributor elontirien, social media sites are brought to life with personalities inspired by a short story.

A common question in the branding process has always been something along the lines of giving a brand a personality: "if your brand were a fictional character, who would it be?" Such an exercise allows us to identify personality traits and emotions that the brand is intended to produce.

And while I find the Google character a little uptight for my imagination, the others appear spot-on. I especially like the young Twitter character, that seems to underscore the fact that Twitter shares a narcissism and self-importance common of a 'tween'.

For another similar post regarding the Obama and McCain 'brands', click here.

What is your brand? An researcher like Jonas Salk? A granddad like your own? A revolutionary?

Nowhere to hide

So we found out this week that the Texas Rangers' Josh Hamilton fell off the wagon last January. And from the photos (note there is no link attached to that word, at least from this blog - I'll get to that in a moment) he landed hard. The married Hamilton, offered a second chance at baseball after falling into drugs while a young ballplayer convalescing an injury, was photographed drinking, carousing, and essentially behaving like a fratboy at his first kegger. Unfortunate, but not unexpected. Experts say relapses in recovery are common. Fortunately for Hamilton, he told his family and team the very next day so this story is old news now, some eight months later - at least to those who matter.

Olympic phenom Michael Phelps was photographed months ago taking a bong hit at a college party. (I blogged on the topic here.) He lost some major endorsements, apologized, and hopefully learned an important lesson. Whether that lesson is "Just Say No" or "make sure you can trust the people you party with" is unknown, but truth is, both are valid lessons.

I'm not linking to or reposting any of these related images, and I'm not going to comment with some false air of indignation about the behavior of these athletes. I actually tend to take the position of SNL comic Seth Meyer in this outstanding SNL rant. ("If you're at a party and you see Michael Phelps smoking a bong and your first thought isn't "Wow, I get to party with Michael Phelps" and instead you take a picture and sell it to a tabloid, you should take a long look in the mirror...") It isn't in my nature to build people up just for the thrill of tearing them down - as if accomplished, public people were nothing more wooden blocks stacked by some sugar-ravaged five year old. In my experience, most tend to punish themselves just fine on their own.

My marketing mind however pauses and recognizes that each of us, our companies, and our values are subject to the whims of small minded people and rabid opponents who are using the tools of the Internet and social media to gain even the most morally tenuous ground or simply force their way onto the 15 minute stage with a sensational bit of useless gossip. Therefore, it is critical that people and organizations not ignore these new communication tools, but engage them to monitor and proactively defend their brand - whether corporate, product, or personal. As social media consultant Shama Kabani stated in a recent presentation to CEO Netweavers, "...whether or not you want (photos and personal information) out there, its out there. The point is to build up a credible persona in person and online to counter any negative consequence."

Fortunately for Hamilton and Phelps, they've handled their scandals well, offering quick acknowledgment and heartfelt apologies. In the end, the best revenge is their stellar athletic performances since. In the few days since the Hamilton story became public, he's been hitting .360, and for his part, last week Phelps once again set a new world record, this time in the 100m fly. Sometimes the best response is continue to do what you do best.

Or in other words, in a world where all the hiding places are mic'd, let the world know that you are still trying to be the people our dogs think we are.

The Rules Of Business Still Apply

Remember the dot-com days? When profits didn’t matter, and the new currency was ‘click-thrus’ and ‘page views’? The bubble was built by the general public’s fascination with this new thing, ‘the Internet’, and e-commerce companies along with their telecom counterparts (installing ever-greater capacity) rode the bubble toward a sudden and inevitable burst.

Social Media is beginning its shakeout. MySpace is struggling. YouTube is gaining traction as watching video online becomes a standard media, and Facebook is seeing continued growth, but much of it outside the U.S. as this market becomes saturated and curious Boomers drop off the site. LinkedIn integrates a number of useful applications and solidifies its position as a professional’s social media rolodex.

Now comes Twitter, off its highs of the CNN / Ashton battle for a million followers, a month after an Oprah mention, a curiousity to most and not yet monetized. Studies have indicated that most new visitors stop visiting after a month, and now a report that May’s growth on Twitter was anemic, although, importantly, the time spent on the site (by its active members) grew substantially.

So what’s next for Twitter? I’m not certain, but it is critical to recognize that Twitter’s celebrity users are essentially spokespeople and pitchmen for the site, not a business model in and of themselves. According to the rules of business where a company has an established and vocal ‘tribe’ of followers in its niche, the focus should be to provide value to its most loyal customers (visitors). This may mean perhaps, more integration with the hordes of third-party Twitter applications being developed, recognizing its role not as an interactive medium but a broadcast medium and provide services accordingly, and determine the best way to monetize the platform without alienating a customer base that is not used to be ‘pitched’ with advertising. It is then that Twitter can begin to expand and regain interest among businesses and individuals who will leverage the platform and applications using methods tested and proven by the early adopters.

‘The Oprah Effect’ will only get you to the lip of Geoffrey Moore’s chasm. The rules of business still apply as Twitter attempts to cross it.

Full disclosure: www.twitter.com/jimgardner

Of Babies and Bathwater, Part II

Image by HubSpot via Flickr

Given that any job opening today one step above entry level generally requires three to five years of experience in the field to be considered merely sufficient, what does it say about the plethora or Social Media Experts flooding the marketing field today?

In a field barely five years old, it is difficult to suggest that even Mark Zuckerberg, founder of the accidentally successful social media site Facebook, knows enough to consider himself an expert at how social media should be efficiently added to a traditional marketing mix.

"Traditional marketing mix? That’s because social media breaks all the rules! It isn't traditional!", will say my distracters, and by doing so, prove my point.

Didn't we hear this, a dozen years ago, when Internet entrepreneurs suggested that those of us still relying on P/E ratios didn't understand that 'click-thrus' and 'page views' were the new currency? "That’s because the Internet breaks all the rules! It isn't traditional!", I seem to recall them saying.

The blog entry below this post, linked by Zemanta, explains just one of the reasons that marketing in this environment isn't as simple as latching onto the latest marketing tool. Saying you 'do' marketing is easy. Actually doing it, and doing it well, is far more challenging.

Social Media is a new tool for marketers, a potentially efficient way to accelerate personal conversations with a brand's 'tribe', as Seth Godin would describe their most vocal and active consumers. A new tool, and just a tool, like the web, television, radio, newspaper, town criers, and signs etched in sandstone that came before it. It is not a revolution - no matter how successful political activists were last year in leveraging the media to communicate with… other political activists.

Twittering, blogging, actively posting on Facebook, sharing photos on Flickr, posting on Digg, are all experiential. Experiencing it doesn't make an expert. I'm on my fourth dog, yet I still feel compelled to take it to the vet for treatment. That's the critical difference between having an experience and being an expert.

Even Social Media Experts at established firms like Agency.com tried it with client Skittles and succeeded only in spiking discussion of the candy's brand in a negative light, visits to the site equally mixed between social media "experts" blogging on the ill-fated experiment and giggling preteens excited to see their indiscriminate use of foul language posted prominently on the site.

Integrated Marketing Communications remains a proven and successful strategy for developing and executing successful marketing campaigns. Integrating Web 2.0 and Social Media will most certainly be a critical part of this planning. But it cannot be done effectively in a vacuum by self-proclaimed social media experts lacking essential marketing skill sets and an understanding of basic, proven marketing concepts that can leverage these new tools to even greater influence. That’s babies and bathwater, experts and experience.

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Marshall McLuhan and Social Media

Skype, Facebook, MySpace, Match.com, Vonage, eBay, YouTube, Craigslist… the connection between them is the connection between us, and all rely upon the Internet – or IP protocol – to operate.

It occurs to me that a few years ago the promise of the Internet was in the democratization of content and the free exchange of ideas. So today I'm not certain the cause of the hand-wringing over the growth of Social Media. Cynically I could suggest that our collective hand-wringing is simply in the fact that we don't accept Social Media as a valid tool (or proper use of our time) because we haven't yet monetized it properly. (44% of all web visits are to Social Media sites but only 5% of all revenue from the internet is driven from them.) All things, it seems, are accepted in time as we learn to make money with them.

While I understand the concerns regarding the lack of privacy of our youth's postings and the banality of photos posted by exuberant parents, it seems to me that Social Media – and similar applications of the medium – are simply the latest stop on the train to Marshall McLuhan's Global Village. It is, after all, the goal of an increasing number of projects such as One Laptop Per Child to bring the information and interactivity of the global web to remote, more impoverished parts of the world.

A JPMorgan survey from last November revealed that half of online social networkers were there to connect with old friends, while still more were there to interact with their current friends, sharing music and photos. There is a big time-waste with Social Media, say the critics – yet it is important to note that it is at least an interactive medium, unlike television.

The ultimate realization of the promise of the internet will be in its social aspects – connecting, sharing, even buying and selling. Whether in twenty years it will look like Facebook or appear more as holographic avatars in a room of mirrors is incidental. The thing that matters is that we all continue to communicate, regardless of the media.

Now if you excuse me, I need to research how to make money with Twitter…

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