Social Media Resistance Fading Fast

My prediction: 99.97% Social Media saturation in the next 24-36 months.

Read more: STATS: Social Media Resistance Is Fading Fast

"Only 13% of companies surveyed have no plans for social media in the future."

A decade ago, that's what they said about getting a website.

Social Media, personified

If your favorite social media site were a person, who would they be? An artist? Engineer? Troublemaker?

In a fun post "Internet University Cast" by artist and DeviantArt contributor elontirien, social media sites are brought to life with personalities inspired by a short story.

A common question in the branding process has always been something along the lines of giving a brand a personality: "if your brand were a fictional character, who would it be?" Such an exercise allows us to identify personality traits and emotions that the brand is intended to produce.

And while I find the Google character a little uptight for my imagination, the others appear spot-on. I especially like the young Twitter character, that seems to underscore the fact that Twitter shares a narcissism and self-importance common of a 'tween'.

For another similar post regarding the Obama and McCain 'brands', click here.

What is your brand? An researcher like Jonas Salk? A granddad like your own? A revolutionary?

How much green is there in green?

In a recent price sensitivity analysis conducted by Rockbridge Research, it was discovered that most consumers would purchase a product indicated as 'green' (environmentally friendly) over a 'regular' product of the same type, but only if they were the same price. The study concluded that overall, "...as the green product’s price increases, consumers’ inclination towards it decreases."

Not surprisingly, specific audience categories offering unique attitudes toward the 'green movement' differ in the value they place on such products. Six distinct consumer groups within the overall adult consumer population were identified, with “Green Tech Leaders” willing to pay far more for a green certified product, while “Anti-Greens” are not willing to pay much more at all. That alone is interesting as it still indicates a willingness to perhaps consider the positive social implications of buying green even to those who do not value it themselves. This indicates that green product attributes are valuable, but not widespread enough to accommodate anything but a modest price adjustment.

From a share prospective, a green alternative may move the needle. From a margin perspective, this study indicates that their isn't yet much green in being green.

To learn more about Rockbridge’s Green Technology Segmentation, click here.

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• Nearly all "Eco" Product Claims Are Misleading [Greenwashing] (consumerist.com)

Nowhere to hide

So we found out this week that the Texas Rangers' Josh Hamilton fell off the wagon last January. And from the photos (note there is no link attached to that word, at least from this blog - I'll get to that in a moment) he landed hard. The married Hamilton, offered a second chance at baseball after falling into drugs while a young ballplayer convalescing an injury, was photographed drinking, carousing, and essentially behaving like a fratboy at his first kegger. Unfortunate, but not unexpected. Experts say relapses in recovery are common. Fortunately for Hamilton, he told his family and team the very next day so this story is old news now, some eight months later - at least to those who matter.

Olympic phenom Michael Phelps was photographed months ago taking a bong hit at a college party. (I blogged on the topic here.) He lost some major endorsements, apologized, and hopefully learned an important lesson. Whether that lesson is "Just Say No" or "make sure you can trust the people you party with" is unknown, but truth is, both are valid lessons.

I'm not linking to or reposting any of these related images, and I'm not going to comment with some false air of indignation about the behavior of these athletes. I actually tend to take the position of SNL comic Seth Meyer in this outstanding SNL rant. ("If you're at a party and you see Michael Phelps smoking a bong and your first thought isn't "Wow, I get to party with Michael Phelps" and instead you take a picture and sell it to a tabloid, you should take a long look in the mirror...") It isn't in my nature to build people up just for the thrill of tearing them down - as if accomplished, public people were nothing more wooden blocks stacked by some sugar-ravaged five year old. In my experience, most tend to punish themselves just fine on their own.

My marketing mind however pauses and recognizes that each of us, our companies, and our values are subject to the whims of small minded people and rabid opponents who are using the tools of the Internet and social media to gain even the most morally tenuous ground or simply force their way onto the 15 minute stage with a sensational bit of useless gossip. Therefore, it is critical that people and organizations not ignore these new communication tools, but engage them to monitor and proactively defend their brand - whether corporate, product, or personal. As social media consultant Shama Kabani stated in a recent presentation to CEO Netweavers, "...whether or not you want (photos and personal information) out there, its out there. The point is to build up a credible persona in person and online to counter any negative consequence."

Fortunately for Hamilton and Phelps, they've handled their scandals well, offering quick acknowledgment and heartfelt apologies. In the end, the best revenge is their stellar athletic performances since. In the few days since the Hamilton story became public, he's been hitting .360, and for his part, last week Phelps once again set a new world record, this time in the 100m fly. Sometimes the best response is continue to do what you do best.

Or in other words, in a world where all the hiding places are mic'd, let the world know that you are still trying to be the people our dogs think we are.

Shackin' up

Quick Quiz: When asked why RadioShack decided to rebrand itself "The Shack", CMO Lee Applbaum stated it was because (choose just one!):

1. We think "shack" conjures up many positive store images.

2. Some customers and the investor community refers to us as "The Shack" already.

3. We can't afford the real Shaq as a spokesperson, and he's in Cleveland now anyhow.

4. Basic research could have told us that "The Shack" is actually a popular Christian novel regarding the anguish of a parent over the rape and murder of his daughter. Oh, well.

5. Because... "The (Love) Shack is a little ol' place where we can get together! (Don't forget your jukebox money!)"


The answer is #2, although any of the answers is equally bad, and equally plausible.

That's right. RadioShack's most avid customers and "the investor community" (really? that's their target with this campaign?) already refer to the company (despairingly, perhaps?) as The Shack, so they figured they'd just co-op the term as their own in a desperate grab to leverage, and therefore destroy, any credible independent brand affinity.

Besides, marketing theory aside, every middle school kid in America already knows that giving yourself a nickname is just lame.

Noisy launches

Here's something startling obvious that often gets lost in the noise of an exciting product launch:

The product is the thing.

The company is not the thing. (An exception perhaps is Apple - which uses its powerful corporate brand to great effect.)

The distribution channel is not the thing. (Your distributors may incorrectly argue the point, especially VARs.)

And most certainly, the ad is not the thing. (Your agency's creatives may disagree, especially if the ads are spotlighted in an article like this one in Advertising Age.

Once you go down the path of suggesting that a "creepy" and "unsettling" advertisement is "doing its job" because people are talking about the advertisement (and not the product per se) you can quickly find yourself sliding down a slippery slope trying to quantify 'mindshare' and 'visibility'.

To be certain, if the ads are effective, they'll be talked about... but more importantly, so will the product. A truly effective advertisement quickly steps back and allows the product to take the spotlight.

After all, no one wants to hear the announcer keep talking once the band takes the stage.