I feel ignored when you tell me that my call is important to you as I wait for you to answer my call.
I feel ignored when you tell me how friendly you are but no one greets me when I enter your store.
I feel ignored when you call me by my first name the first time we speak.
I feel ignored when you interrupt me at home and mispronounce my name.
I feel ignored when you ask me how I am and launch into the script before I've answered.
I feel ignored when I give you identifying information more than once in the same call.
I feel taken for granted if you say your name is 'Pat' but you sound more like a 'Vishalakshi'. Don't make your first statement to me a lie.
I feel ignored when you say you value me as a customer but you give the free offer to 'new customers only'.
I feel ignored if your 'convenient hours' don't include the one time I need you.
So now I’m right here, in front of you, in person, on the phone, in a chat queue.
I can’t be a more cooperative prospective customer. There is no bigger buying signal. You attracted me with your great strategy, compelling ads, responsive community, and attentive automated lead nurturing.
And so here I am! I did what you wanted.
Why are you ignoring me?
