Monday, August 27, 2012

When Harry met silly

So tomorrow I start teaching my college class and curriculum be damned, I’m going to do my best to once again speak to the class of teens and twenty-somethings about personal brand, privacy, and the impact on their future selves. 
I posted once or twice before on this topic, notably years ago when Michael Phelps was photographed taking a hit off a bong, and my essential points are the same: nothing is private. That is true of royals and celebrities, and it’s true of little ol’ you, too. The difference is whether we have the coverage thrust upon us (Harry, Michael) or we go looking for it (future employers, clients). 
I don’t think the point is lost on Gen Y and Millennials (after all, Harry was quoted in Vegas, in a prediction worthy of Nostradamus,  that he had to be careful or else he’d be ‘up on Twitter or Facebook or YouTube thanks to somebody’s mobile phone camera’ ) but the understanding of privacy and long-term impact of their actions is lost on young people. Even on young men like Harry - steeped in tradition, highly scrutinized, with a closely guarded upbringing. In fact, it should be noted that unlike the US, and in spite of its tabloid history, the UK has laws meant to keep certain scandals out of the papers. The Royal Family argued that if UK papers were to publish photos of Harry’s Vegas game of strip billiards (which he apparently lost) it would violate UK press and privacy laws. Of course, the UK’s Sun argued that the photos are already in the public domain, and that publishing them is therefore not a privacy violation. It’s an antiquated notion... it's just not possible to take back a digital photo or badly worded tweet. As former democratic representative Anthony Weiner certainly understands, once it’s out there, it’s done. That’s the benefit and the curse of communication technology today. 

So let me suggest to those who find temptation…, well, too tempting. Be aware that every decision you have made has led you to this moment. Every decision you make from here on out will determine the course of the rest of your life. That has always been true, but in today’s digital age, there is no longer an opportunity for a do-over. Every decision you make is one-and-done. 

Here are three things to understand to help evade the seemingly inevitable:

1. You do not need to be on camera to legitimize yourself.  Learn to understand the importance of private moments, private thoughts, private actions, and private lives. Work hard to keep them that way. There is power in having and keeping secrets.  

2. You must choose your friends wisely. You may only have only had a single beer at that party, but there you are in the photo, standing next to the naked dude being held upside down on the keg. I’m not suggesting you can’t let loose and have fun, but you need to understand that the concept of ‘guilt by association’ is valid, like it or not. 

3. Remember what Ben Franklin said. No, not “early to bed…,” although that’s a good one. I’m thinking of “Three people can keep a secret only if two are dead.” 

Finally, remember this, which ties in particularly well with pictures of Prince Harry’s ginger crown jewels: Privacy is like virginity: It’s the most valuable thing you possess, and once it’s gone, it’s never coming back.
Enhanced by Zemanta

Sunday, August 19, 2012

When a tree falls: The one skill every marketer needs

English: Fallen Tree A fallen tree in a field.
A fallen tree in a field. (Photo credit: Wikipedia)

I’ve mentored students and spoken at many industry luncheons and as a result I am asked more than occasionally what the skills are for a successful marketer. Not a run-of-the-mill, forms-filling automaton, but a ‘real’ marketer, one that is insightful, creative, innovative, and focused on results.
 
The good news is that it’s really simple, but the bad news is, it can’t be taught. What separates outstanding marketing professionals from the merely satisfactory is the ability to actively listen.

And right now, reading this, you’re wearing the same expression I get when I say it to others face-to-face.

“Yeah, yeah, I get that,” they’ll say. “But what else?”

“Nothing, that’s it,” I’ll reply.

“But they need to be able to write, right? Or design? Or understand statistics? Or ‘know’ social media?”

Silence.

“Okay, so you’re all about results, right? So they need a finance background?”

Well, maybe, but that will define what kind of marketer they’ll be. What field, what industry, what specialty. But listening is what will make the difference whether they are good at the process of marketing or good at intuitively understanding audiences and the messages required to reach them. And that’s what really matters.

Especially in an age where marketing is about relationships above all else, good marketing increasingly resembles any decent relationship. And we all know (directly or indirectly!) that relationship counselors will remind us that all relationship issues eventually boil down to listening to what the other is saying.

In business, communication used to mean managing what we say as companies. What, how and when we express our brand, our values, and our products’ benefits. But if anything at all has changed in the past couple of decades, it is that communication has a great deal more to do with listening than talking.

It starts before the first pen is put to paper planning a first product, and doesn’t stop even after the product is launched to an eager marketplace. It’s a cycle of listening and iteration. Listening so closely that you can hear what isn’t even being said so you can build a product and create a story that users didn’t expect but that absolutely captivates them. And that’s when they’ll start talking... and their friends and peers will be listening.

So if a tree falls in the forest and there’s no one there to hear it… what does it matter anyway?
Enhanced by Zemanta